Returns & Refunds

If you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.

Do you want to return something? No problem!

  • You can return any item for a refund, within 14 days of receiving your original order.
  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • If an item has a Farfetch security tag or brand tag attached, it must be returned with the tag in its original position.
  • We’ll refund the price you paid for your item, including sale items back to your original payment method. Shipping cost will not be refunded.
  • No returns and refunds will be accepted for Swimwears.
  • The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way!
  • We’re not responsible for any items that are returned to us by mistake. If you want these returned to you, we may request that you cover the delivery cost.
  • All returned items should be sent in their original condition and packaging.
  • In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 14-day return policy, we reserve the right not to refund you.
  • Depending on the options available in your country, you’ll be responsible for the cost of returning any items.
  • Make sure you use a postal service that ensures you for the value of the items you are returning and obtain proof of posting.